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Your Manhattan Active platform deserves around-the-clock experts.
Bricz delivers L2, L3, and L4 application support purpose-built for Manhattan Active: structured escalation, deep platform expertise, and zero gaps after go-live.
Go-live isn't the finish line. It's just the beginning.
Most Manhattan Active implementations end when the SI walks out the door. What's left is a complex, continuously evolving platform and an internal team that wasn't built to sustain it alone.
System Instability & Incidents
Production issues hit at the worst times. Without deep Manhattan Active expertise on call, resolution drags, and your operations feel it immediately.
Continuous Release Pressure
Manhattan Active releases on a continuous quarterly cadence. Without a focused team reviewing and managing upgrades and regression testing, you accumulate risk with every release or miss out on enabling key new features.
Platform Knowledge Loss
When key people leave, Manhattan Active configuration context goes with them. Rebuilding that institutional knowledge is expensive, slow, and operationally risky.
Manhattan Active support at every level of complexity.
Our team is structured to handle everything from day-to-day functional issues to deep platform engineering, matched to every problem, every time.
Application & User Support
Hands-on resolution of functional issues that require Manhattan Active platform knowledge beyond basic helpdesk.
- User and role configuration support
- Transaction and workflow troubleshooting
- Data correction and validation
- Process deviation investigation
- User support and training
A partner that knows Manhattan Active as well as you do.
We're not a generalist IT firm that happens to support WMS. We're supply chain specialists who built our entire practice around Manhattan, and we bring that depth to every managed services engagement.
Manhattan-Exclusive Depth
Our consultants are certified and experienced exclusively in Manhattan Active. No generalists, no learning on your dime.
Continuity from Implementation
If Bricz built or optimized your Manhattan Active environment, our managed services team carries that context forward, with no onboarding gap.
Proactive, Not Just Reactive
We monitor, assess, and advise, not just respond to tickets. Our team surfaces Manhattan Active issues before they become incidents.
Structured L2–L4 Escalation
Every ticket is triaged to the right level, from functional resolution to architectural guidance, with no gaps in coverage.
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From onboarding to continuous improvement.
A structured partnership that starts with deep Manhattan Active discovery and grows into a long-term extension of your team.
Discovery & Onboarding
We document your Manhattan Active environment, integrations, and configurations before taking over support responsibility.
Steady-State Support
Your dedicated team handles tickets across L2–L4, monitors platform health, and manages SLA commitments day to day.
Release & Enhancement Mgmt
We manage Manhattan Active cloud releases, test regressions, and develop configuration enhancements, keeping you current.
Quarterly Business Reviews
Regular strategic reviews surface trends and align our support roadmap with your operational goals.
Support that scales with your operation.
Choose the model that fits your team size, platform complexity, and strategic needs.
- ✓L2, L3, L4 MAWM Expert Pool
- ✓3 Months Dedicated L2
- ✓24/7/365 Global Coverage
- ✓Primary MANH Liaison
- ✓Named Customer Success Manager
- ✓6 Months Dedicated L2
- ✓Quarterly Release Regression Testing
- ✓Application Integration Troubleshooting
- ✓Technical Performance Tuning
- ✓Quarterly Executive Roadmap Planning
- ✓Access to Bricz MANH Technology Community
- ✓Full Time, Dedicated L2
- ✓Enhancement & Custom Development
- ✓Automated Testing Development
- ✓Predictive Application Monitoring
- ✓Additional Weekend & Off Hours Support
Ready to stabilize and scale your Manhattan Active platform?
Tell us about your environment and we'll recommend the right managed services model, no commitment required.