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The warehouse is
only half the picture.
Your customers run great fulfillment operations. What they can't do is connect that execution to the order layer, not in real time, not across channels, not without manual intervention filling the gaps. Infios Order Management (OM) closes that gap, and because it's built to work natively with Infios Warehouse Management (WM), the integration story is already solved.
Start with inventory visibility and promising. Add orchestration and returns when the opportunity is there. One platform, deployed at the pace your customer's business moves.
Why WM & OM
fit together.
When your WM customer adds Infios OM, the first thing they unlock is something they've never had: a single inventory picture, published in near real time from the warehouse to every channel making promises.
Oversells drop. Backorders drop. The customer service team stops spending half their day looking up order status. And because both systems share a data foundation, you're not stitching together an integration, you're activating a connection that's already there.
Titan Brands was the first customer to run Infios OM, WM, and Transportation Management (TM) together, building a fulfillment operation that keeps up with every channel it sells through.
The roles we play.
Shaped around your engagement.
Infios OM is a deep platform. Inventory, promising, orchestration, and returns each warrant deliberate design. Bricz scopes engagements around where you actually need lift: a full implementation, a focused WM and ERP integration push, an inventory and promising effort, or a managed services partnership after go-live.
Implementation
End-to-end Infios OM delivery, from order-flow blueprint through hypercare. We bring proven patterns and adapt them deliberately to your customer's channels, fulfillment network, and pace.
- Order-flow blueprint across all channels
- Inventory, promising & orchestration design
- Returns & customer-service workflow
- UAT, cutover playbook & parallel run
- On-site hypercare and knowledge transfer
A bigger opportunity in
every WM relationship.
Every WM implementation creates a customer who is underserving their order layer. The ERP module they're relying on was built for a different world, it can't handle channel complexity, real-time inventory decisions, or the exception volume that comes with selling across B2B, DTC, and marketplace simultaneously.
Infios OM is designed to augment, not replace. It works alongside existing ERP infrastructure, so there's no rip-and-replace objection to navigate. The implementation motion is additive, time to value is fast, and the expansion path is clear: land with one or two modules and grow as the business demands it.
Komar Brands onboarded to TikTok Shop in under three weeks, an additive launch with no rip-and-replace and a clear path to expand.
Accelerating time to value
through modularity.
As most organizations navigate transformation, the obvious question becomes where to start. The key benefit of modularity is the ability to implement modules quickly, instead of a long, at-scale rollout that takes months to deploy. Below are a few examples of modules that can be deployed in weeks.
Inventory Visibility & Segmentation
Your customer's WM knows exactly what's in the warehouse, but the ERP and the commerce channels don't. This module publishes a consolidated, near real-time inventory position across every channel, so the business stops selling inventory it doesn't have.
Promising & Optimization
Delivery date accuracy is a conversion lever most operations teams have never been able to pull. This module lets customers promise accurately at checkout, and keep that promise, based on actual inventory position and transit intelligence rather than static safety buffers.
Order Orchestration & Management
For customers running B2B, multi-channel, or high-exception environments, this is the module that replaces the manual work holding their operations together: rules-based routing, exception handling, and a single view of every order across the network.
Living Network Intelligence,
built to run on your Infios OMS.
A decision layer that sits above your OMS, reading live signals across the network and publishing routing, sourcing, and margin prescriptions back into Infios OM before the first order routes. Cost, speed, and margin, optimized together.
Evaluating an OMS?
Let's compare notes.
Bricz brings deep OMS expertise to the table, and we can bring that value to any organization. If you're scoping an OMS program, or just trying to figure out whether you need one, we'd like to hear about your network and help you think it through.